A recent Mayo Clinic study found that, probably unsurprisingly, giving people financial incentives to work out helps them lose more weight. Researchers paid some study participants $20 every time they hit a monthly weight-loss goal and charged them the same amount if they failed to hit the goal. The result? Participants receiving the financial incentive — or trying to avoid having to pay — lost 6.74 more pounds than participants receiving no financial incentive. For gyms, sports clubs, fitness centres, and the like, this is good news. Now, obviously, you can’t stand at the door handing out money to each member who meets his or her weight-loss goals each month, but maybe you can consider using other kinds of incentives. No doubt you already have […] Continue reading “Reward Your Clients to Reward Yourself”→
The following guest post is by Sean Greeley, President of NPE, an organization dedicated to supporting coaches and fitness business owners in mastering the “business” of fitness. We are excited to have one of our most supportive partners share some amazing business tips and strategies. Good questions lead to good thinking. One of my favorite quotes I share when teaching sales training is that “The income you make in your lifetime will be directly related to the quality and quantity of the questions you ask.” It’s from a book called […] Continue reading “FIRE DRILL! Get 100 NEW Clients FAST!”→
Recently, Highmark Blue Cross Blue Shield awarded $125,000 to nine schools in Western Pennsylvania to help fight childhood obesity. This got me thinking. Childhood obesity, according to the U.S. Center for Disease Control and Prevention, has more than doubled in children and tripled in adolescents in the past thirty years. The percentage of children aged 6 to 11 years in the United States who were obese increased from 7 percent in 1980 to nearly 18 percent in 2010. In 2010, more than one third of American children and adolescents were overweight or obese. What are we doing to our kids? […] Continue reading “What Are We Doing to Our Kids?”→
A few weeks ago, at a 24 Hour Fitness club in Costa Mesa, California, a 67-year-old man exercising on a stationary bike keeled over, apparently suffering a heart attack. What did the club staff do? They kicked into high gear. One employee called 911. The service manager alerted other staff members to the medical emergency. A team raced to the man’s side. While a personal trainer began to administer chest compressions, the fitness manager grabbed an automated external defibrillator (AED) and applied it one time. Then, the paramedics arrived. Under their guidance, the personal trainer continued […] Continue reading “Safety Training First”→
This month, most colleges, universities, and schools around the country have at least a week off. Not everyone goes to Cancun, and parents of small children are likely tearing their hair out, trying to figure out how to keep their energetic young ones entertained. So now is the time for you to be asking yourself: What can my fitness facility or sports center do to help? If you don’t already think of spring break as an event that you should be planning for each year, it’s time to start. Here are a few […] Continue reading “Spring Break: Be There or Be Square”→
Getting timely messages to all members of a sports team becomes very important when games are canceled, practice is rained out or tournament information is updated at the last minute. In the old days – and we’re only talking about 15 years ago – telephoning everybody on a team with schedule updates was common practice. But the telephone call – especially before cell-phones – was extremely inefficient and time-consuming for coaches and team managers. Along came the Internet and by […] Continue reading “Sports Team Communication Challenges”→
It’s the best time to review and assess the previous year while planning for the year ahead. You get the opportunity to list out and remember all the things you did that worked out well. And take another look back at the things that didn’t work out so you can learn from your experiences and get better for challenges you’ll face again in the future. Continue reading “How To Make 2013 Your BEST YEAR EVER and Build a Business That Supports Your Dreams”→
Building good relationships with your customers is less complicated when they’re right in front of you. Sharing helpful tips and providing encouragement with a friendly smile are easy ways to build a personal connection with your clients. What is more challenging is maintaining this connection when they are not in your presence. Keeping your customers engaged and eager to come back requires a good plan, solid effort and commitment to your relationship. Be Prolific The more information you have about your customers, the more opportunities you have to engage them. Everyone has an email address these days, so make sure that your registration form includes this critical detail. Email announcements and newsletters are inexpensive to produce, and are a non-intrusive way to let your customers know what’s going on at your facility. They’re also a great way to build interest from prospective clients – the more you can highlight programs that they want to attend, the more likely they are to become customers. Be Social Today, maintaining your facility’s presence on Social Networks (such as Facebook and Twitter) is just as important as having a website. The key to an ambitious social media strategy is to provide a good incentive for your customers to like and follow you on a regular basis. A good start is to make a strong Call To Action that gets your customers engaged if they haven’t already done so on their own; for example, running online-only promotions or rewarding social media mentions with Perks. Not everything has to be as serious as a solicitation – posting regular “casual but relevant” messages of inspiration or humor will keep your customers interested in what you have to say without burning them out. Finding your voice and the right mix of content for your audience is as much an art as a science, so experiment and find out what your customers want to hear. Be Mobile Many of your customers probably have a smartphone in their pocket right now. If they have an App like MemberMe installed on their phone, you can send them instant Push Notifications about news, offers, and updates about your facility wherever they are. With MemberMe, you can schedule announcements ahead of time, or send out a quick alert immediately after an opening becomes available. That simple engagement can be the push they need to register for a session and keep your roster filled. You should plan for regular updates with tips and advice, star performer recognition, and special offers to keep your customers interested and checking your app regularly. Be Engaged Thanks to Email, Social Networking, and Smartphone Apps like MemberMe, maintaining that important relationship with your customers is made easier than ever. As with any relationship, commitment and dedication is the key. If you are diligent and work hard to stay engaged with your customers, they will return the favor.
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